MGMT 3100 - Operations Management
Primary Instructor
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Spring 2018 / Fall 2018 / Spring 2019 / Fall 2019 / Spring 2020
Examines concepts, tools and techniques used in the management of service operations. Focuses on how firms add value and compete with high quality and efficient services. Emphasizes the use of models for designing new products services and improving the effectiveness of service processes. Studies the application of technology in the context of productivity, growth and the globalization of manufacturing and services.
International Activities
global connections related to teaching and scholarly work (in recent years)
