Focuses on the principles and practices of quality management in modern organizations. Students will develop an understanding of theories, methodologies, and tools used to achieve and maintain high levels of quality in products and services. Topics covered include Total Quality Management, Six Sigma, Lean Management, ISO 9001, and Continuous Improvement. Students will learn how to design and implement quality management systems, conduct process improvement initiatives, measure / analyze performance data, lead organizational change.
instructor(s)
Martin, Wendy
Primary Instructor
- Fall 2018 / Fall 2019 / Spring 2021 / Spring 2022 / Spring 2024
