Examine the concepts, tools, and techniques used in managing and measuring quality and productivity in business. Topics include foundational concepts of quality, customers, the workforce, and processes. Apply the tools and techniques associated with the quality sciences, including statistical methods, design quality, measurement, control, process improvement, six sigma. Discover the basics of performance excellence management, Baldrige Award criteria, strategic planning, leadership, and daily management. Specific examples, case studies from modern companies will be studied. Same as EMEN 4400.
instructor(s)
Martin, Wendy
Primary Instructor
- Fall 2018 / Spring 2019 / Summer 2019 / Fall 2019 / Spring 2020 / Summer 2020 / Fall 2020 / Fall 2021 / Fall 2022 / Fall 2023 / Fall 2024
