Things That Squeak and Make You Feel Bad: Building Scalable User Experience Programs for Space Assessment Journal Article

Overview

This paper was refereed by Weave's peer reviewers.; This article suggests a process for creating a user experience (UX) assessment of space program that requires limited resources and minimal prior UX experience. By beginning with small scale methods, like comment boxes and easel prompts, librarians can overturn false assumptions about user behaviors, ground deeper investigations such as focus groups, and generate momentum. At the same time, these methods should feed into larger efforts to build trust and interest with peers and administration, laying the groundwork for more in-depth space UX assessment and more significant changes. The process and approach we suggest can be scaled for use in both large and small library systems.