Investigating the Persuasive Potential of Communicating with Generative Artificial Intelligence Chatbots for Mental Health: The Roles of Perceived Message Contingency, Cognitive Elaboration, and Issue Involvement Journal Article uri icon

Overview

abstract

  • With the ever-increasing adoption of generative artificial intelligence (GenAI) chatbots in diverse communication roles, there is a burgeoning need to address how people process and respond to messages from these technologies. This study explores the theoretical mechanisms by which the use of GenAI chatbots influences persuasive outcomes related to mental health, examining perceived message contingency and cognitive elaboration as mediators, and issue involvement as a moderator between the two mediators. Through an experimental setting using ChatGPT, compared to non-conversational online resources, we discovered that GenAI chatbot use led to greater cognitive elaboration through an increased sense of message contingency, leading to greater mental health self-efficacy. The influence of perceived message contingency on cognitive elaboration was more pronounced among participants with higher issue involvement.

publication date

  • October 1, 2025

Date in CU Experts

  • February 1, 2026 4:59 AM

Full Author List

  • Kim H; Wang Y

author count

  • 2

Other Profiles

International Standard Serial Number (ISSN)

  • 2638-602X

Electronic International Standard Serial Number (EISSN)

  • 2638-6038

Additional Document Info

start page

  • 127

end page

  • 144

volume

  • 11