Interlibrary Loan/document Delivery and Customer Satisfaction: Strategies for Redesigning Services Book uri icon



  • This book contains the results of the first and only multi-institution study of interlibrary loan and document delivery customer satisfaction among academic library patrons.

publication date

  • January 1, 1996

Full Author List

  • Weaver-Meyers P; Stolt WA; Fong YS

Other Profiles

International Standard Book Number (ISBN) 13

  • 9780789000132