Develops an understanding of processes and the alignment of a process with the organization's operating priorities. Examines how interconnected processes relate to managing supply and demand and stakeholder incentives. Explores services, highlighting the differences and similarities between product and service businesses and considers 'c-suite'-level challenges such as managing firm growth, alignment of the operating system with strategic priorities, and mitigating uncertainty through optionality.
instructor(s)
Drake, David Francis
Primary Instructor
- Spring 2020 / Spring 2021 / Spring 2022 / Spring 2023 / Spring 2024
