Gloria Urrea studies operations of humanitarian organizations (HOs), whose mission is to alleviate human suffering and improve the quality of life of the most vulnerable population. Her research focuses on three main questions. First, how HOs can make their operations more efficient. Second, how HOs can access and manage the required donations to perform their work. Third, how HOs can leverage emerging technologies such as crowdfunding and online volunteering platforms to raise the monetary and time donations needed to deliver aid to those in need. To answer these questions, Gloria uses empirical methods, such as econometric analysis and behavioral experiments.
Operations Management, Relief and Development Operations, Donations, Behavioral Operations, Supply Chain Management
BCOR 2206 - Principles of Operations Management
Fall 2019 / Fall 2020 / Fall 2021 / Fall 2022
Introduces the student to the common activities performed by an operations manager and sets the stage for the student to operate as a member of a cross-functional team responsible for adding value for the customer. These common activities include planning and designing goods and services, sourcing materials and supplies, producing the goods and delivering the services, and dealing with product end-of-life requirements. Credit not granted for this course and BCOR 2500, BASE 2101.